Airport Customer Service Representative - Jakarta International Airport

Join Spring Airlines as an Airport Customer Service Representative at Jakarta International Airport (Soekarno-Hatta) and become the face of exceptional travel experiences. In this dynamic role, you will serve as a Business Representative for our airline, engaging with passengers, handling inquiries, and ensuring a seamless travel experience. With Spring Airlines, a leading player in the Indonesian aviation industry, you will be part of a team that values innovation, customer satisfaction, and professional growth. This is your opportunity to make a difference in the travel industry and to be recognized for your outstanding service.

As an Airport Customer Service Representative, you will be the first point of contact for passengers, providing them with information about our flights, services, and amenities. Your daily tasks will include greeting passengers, assisting with check-in and baggage services, and addressing any concerns or issues they may have. You will work in a fast-paced environment, where your ability to multitask and think on your feet is crucial. With your excellent communication skills and passion for travel, you will create memorable experiences for our passengers and help us maintain our reputation as a top airline in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Greet and assist passengers at the check-in counter, ensuring a warm and welcoming atmosphere.
• Handle passenger inquiries and provide accurate information about flight schedules, services, and amenities.
• Assist with check-in procedures, including baggage handling and documentation.
• Address and resolve passenger concerns or issues promptly and professionally.
• Promote Spring Airlines services and products to enhance passenger satisfaction.
• Collaborate with other airport staff to ensure smooth operations and a positive passenger experience.
• Maintain a high level of cleanliness and organization at the check-in counter.
• Adhere to all airport and airline policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field, preferably in the aviation industry.
• Excellent communication skills, both verbal and written, in English and Indonesian.
• Strong problem-solving and decision-making skills.
• Ability to work well under pressure and in a fast-paced environment.
• Familiarity with airport operations, check-in procedures, and baggage handling.
• Professional and friendly demeanor, with a passion for travel and customer service.
• Ability to multitask and manage multiple responsibilities simultaneously.
• Valid ID card and passport.

🛠️ Keahlian

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