Hybrid Telecollection Specialist - Palembang

Infomedia Nusantara is seeking a motivated Hybrid Telecollection Specialist to join our team in Palembang, Sumatera Selatan. In this dynamic role, you will play a key part in recovering outstanding payments through a combination of field visits and telephonic interactions. This hybrid position offers a unique opportunity to leverage both in-person and remote collection techniques, ensuring efficient debt recovery for our clients.

As a Hybrid Telecollection Specialist, you will be responsible for maintaining strong relationships with debtors, negotiating payment plans, and resolving disputes. You will use tools like CRM systems and telecommunication software to track and manage collections, ensuring timely and accurate follow-ups. With experience in the telecollection industry, you will contribute to our team's success in Palembang, helping us achieve our financial recovery goals.

📋 Tanggung Jawab Pekerjaan

• Conduct in-person and telephone collections to recover outstanding payments.
• Build and maintain strong relationships with debtors through effective communication.
• Negotiate payment plans and resolve disputes professionally and courteously.
• Update and manage collection records using CRM systems and telecommunication software.
• Follow up on overdue accounts and provide regular reports to the collections manager.
• Ensure compliance with company policies and legal requirements.
• Provide exceptional customer service to debtors and internal teams.
• Participate in team meetings and training sessions to improve collection techniques.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in telecollection or debt recovery roles.
• Proven track record of successful debt recovery and collections.
• Strong communication and negotiation skills.
• Familiarity with CRM systems and telecommunication software, such as Salesforce or similar.
• Ability to work both independently and as part of a team.
• Valid driver's license and reliable transportation for field visits.
• Understanding of local regulations and legal requirements related to debt recovery.
• High level of professionalism and ethical standards.

🛠️ Keahlian

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