Admin & Customer Service Executive (E-Commerce Furniture)

Join Flexidesignx Plus Gallery, a rapidly expanding e-commerce furniture company, as our Admin & Customer Service Executive in the vibrant heart of Canggu, Bali! We're seeking a detail-oriented, proactive professional to support our growing operations while delivering exceptional customer service. With a focus on efficiency and customer satisfaction, you'll play a crucial role in ensuring smooth business operations and enhancing the customer experience.

As our Admin & Customer Service Executive, you'll be the backbone of our operations, handling a variety of tasks with precision and care. From managing customer inquiries to coordinating with suppliers, your day-to-day responsibilities will be diverse and challenging, offering ample opportunities for growth and development. With a competitive salary package and a dynamic work environment, this is your chance to thrive in the fast-paced world of e-commerce furniture.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and professional responses.
• Process and manage orders, including order entry, tracking, and fulfillment.
• Coordinate with suppliers and vendors to ensure timely delivery of products.
• Maintain accurate and up-to-date records of customer and order information using our in-house CRM system.
• Assist in the development and implementation of customer service policies and procedures.
• Provide excellent customer support through various channels, including email, phone, and live chat.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with the marketing and sales teams to ensure a seamless customer experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or administrative roles, preferably in the e-commerce or retail industry.
• Proficient in using Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.
• Experience with CRM systems, such as HubSpot or Salesforce, is a plus.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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