Customer Experience Assistant Manager - Bali (Canggu, Ubud, Denpasar & Surrounding Areas)
Are you a passionate Customer Experience Assistant Manager who thrives on creating meaningful connections and delivering exceptional service? Robert Walters is partnering with a leading organization in Bali to find a dynamic professional who can elevate customer experiences to new heights. In this role, you'll be at the heart of our customer service operations, ensuring every interaction is seamless, friendly, and memorable.
Our client, a well-established company in Bali, is dedicated to providing top-notch services and products. As their Customer Experience Assistant Manager, you'll work closely with the customer service team to implement strategies that enhance customer satisfaction and loyalty. You'll have the opportunity to work in vibrant locations like Canggu, Ubud, Denpasar, and surrounding areas, where you can enjoy a balanced lifestyle while making a significant impact.
📋 Tanggung Jawab Pekerjaan
- Oversee and manage customer service operations, ensuring high standards of service quality.
- Develop and implement customer experience strategies to improve satisfaction and loyalty.
- Train and mentor customer service staff to uphold company values and service standards.
- Monitor and analyze customer feedback to identify areas for improvement.
- Coordinate with various departments to resolve customer issues efficiently.
- Utilize CRM tools like Salesforce to track and manage customer interactions.
- Ensure compliance with company policies and industry regulations.
- Report on customer service performance metrics to senior management.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 5 years of experience in customer service or a similar role, with a proven track record of improving customer satisfaction.
- Strong knowledge of customer service best practices and CRM software.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in English, both written and spoken.
- Certification in customer service or related fields is a plus.
- Familiarity with local regulations and best practices in the hospitality or service industry.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang